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Returns

What is your return policy?

We will accept returns up to 15 days after you received the order. We do not accept any returns after the 15 day time period has passed.

We do not accept returns on personalized items, sale items or gift cards. All personalized items, sale items and gift cards are final sale.

For custom products such as monogrammed items, returns are only available for items that are our error. Otherwise, returns on personalized items are not accepted. Please choose carefully and make sure you are entering in your personalization information correctly.

Returned products must be in their original packaging and unopened. We do not accept returns on products that have been opened and do not have their original packaging.

How do I make a return?

Returns are easy. You can return the merchandise through the mail for a refund or replacement. Please indicate on the slip included with your package whether you are seeking a refund or a replacement.

Returned products must be in their original packaging and unopened. We do not accept returns on products that have been opened and do not have their original packaging.

Send the package to:

CHICFETTI.COM
851 S State Road 434
Box #313

Altamonte Spg, FL 32714

We will process your return and follow your instructions. You may use the shipping carrier most convenient for you.

The return shipping is the responsibility of the buyer. We will not pay for the shipping back to us. We also do not refund shipping costs.

Once we receive the return, we will process your refund within 3-5 business days of receipt.

Damaged/Defective Items

Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. No exceptions. If for some reason there is damage or defect to your item, please take a digital photo of the item and the package and notify us immediately.

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